Versand

Shipping Policy

All Tree House Chess sets are made to order. Please review the timelines below so you know what to expect.

Production Time
Every order is made to order. Please allow 3–5 business days for your order to be produced before it ships.

Shipping Time — United States
Once your order ships, delivery within the US typically takes 5–8 business days.
Estimated total time from order to delivery: 8–13 business days.

Shipping Time — International
International orders typically take 14–24 business days to arrive after shipping.
Estimated total time from order to delivery: 17–29 business days.

International orders may be subject to customs fees, import taxes, or duties charged by the destination country. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost.

Tracking
You'll receive a shipping confirmation email with tracking information once your order leaves our facility.

Delays
Production and shipping times are estimates, not guarantees. Delays can occasionally occur due to high order volume, holidays, or carrier issues. If your order is significantly delayed, contact us at treehousechessofficial@gmail.com and we'll look into it.